About me

A versatile sales leader with over 8years plus experience in sales & marketing, team leadership, business development and customer relationship management. Skilled in P&L accountability, digital marketing, and end-to-end sales operations, with a strong track record of delivering results in Sabah’s competitive market.

Experience

Sales Team Leader - Courts Malaysia

✓ Led and managed a sales team up to 10 sales staff, driving performance to consistently achieve and exceed monthly sales targets.
✓ Accountable for profit and loss within the direct sales channel, balancing sales growth with cost efficiency.
✓ Recruited, trained, and mentored sales executives, equipping them with product knowledge, closing skills, and compliance awareness.
✓ Developed and implemented sales strategies to expand market share across furniture, electrical, and digital product categories.
✓ Applied the PDCA cycle to track performance, analyze gaps, and implement continuous improvements.
✓ Coordinated sales campaigns, roadshows, and on-ground activities to maximize customer acquisition and profitability.
✓ Prepared detailed sales and P&L reports for management, providing insights for forecasting and business planning.
✓ Fostered a high-performance culture focused on accountability, teamwork, and customer satisfaction.

Freelance Broker – Motorcycle Industry

✓ Promoted and sold new motorcycles to customers thru lead generation by online and referrals.
✓ Assisted customers with financing applications and insurance processing.
✓ Conducted product demonstrations and test rides to highlight features and benefits.
✓ Negotiated pricing, installment plans, and promotional packages to close sales effectively.
✓ Maintained accurate sales records, contracts, and loan documentation.
✓ Built long term relationships with customers, resulting in repeat purchases and referrals.

Sales Representative – Chan Furniture (M) Sdn Bhd

✓ Promoted and sold a wide range of furniture and home appliances to walk-in customers.
✓ Delivered excellent customer service by assisting with product selection, financing options & after-sales support.
✓ Consistently achieved monthly sales targets through effective product presentations and closing techniques.
✓ Prepared sales orders, processed installment applications, and ensured accurate documentation.
✓ Maintained attractive showroom displays to enhance customer experience and boost sales.
✓ Built rapport with customers to drive repeat business and word-of-mouth referrals.

Direct Sales Agent – Kenshido International

✓ Led and motivated a direct sales team to achieve monthly sales targets in the education and product solutions sector.
✓ Recruited, trained, and coached new sales agents to enhance product knowledge and closing techniques.
✓ Organized roadshows, events, and door-to-door campaigns to drive brand visibility and customer acquisition.
✓ Implemented sales strategies to expand customer base and increase retention through personalized follow ups.

Sales Associate – Digi Telecommunication

✓ Promoted and sold postpaid, prepaid, broadband, and value-added services to individual and corporate customers.
✓ Delivered excellent customer service by addressing inquiries, resolving issues, and providing product recommendations.
✓ Achieved and exceeded monthly sales targets through effective prospecting, upselling, and cross-selling.
✓ Participated in roadshows, events, and in-store promotions to drive brand awareness and customer acquisition.
✓ Processed registrations, contract renewals, and billing transactions with accuracy and compliance.
✓ Built and maintained long-term relationships with customers, ensuring satisfaction and repeat business.

Product Merchandiser – F&N Foods Malaysia

✓ Managed product displays and ensured effective merchandising across supermarkets outlet.
✓ Monitored stock levels, executed replenishments, and coordinated with distributors to avoid out-of-stock situations.
✓ Implemented visual merchandising standards to maximize product visibility and boost sales.
✓ Conducted regular market checks to track competitor activities, pricing, and promotional strategies.
✓ Supported sales promotions, in store sampling and seasonal campaigns to increase customer engagement.
✓ Built and maintained strong relationships with store managers and staff to secure prime shelf space.

✓ Promoted and demonstrated IT and electronic products to customers in retail outlets and roadshows.
✓ Assisted customers in selecting suitable products based on needs, features, and budget.
✓ Consistently achieved daily and monthly sales targets through persuasive communication and upselling.
✓ Monitored stock levels, arranged product displays, and ensured proper merchandising to attract customers.
✓ Provided after-sales support, including basic product setup guidance and warranty information.
✓ Built product awareness and strengthened customer relationships to encourage repeat purchases.

Sales Promoter – ACI Technology Sdn Bhd

✓ Promoted and sold postpaid mobile plans and SIM packages through in store promotions.
✓ Delivered frontline customer service by handling inquiries, assisting with registrations, and resolving service issues.
✓ Educated customers on product features, promotions and billing processes to ensure clarity and satisfaction.
✓ Processed new applications, contract renewals, and mobile number porting with accuracy and compliance.
✓ Achieved sales targets consistently while maintaining high standards of customer engagement.
✓ Built rapport with customers to encourage brand loyalty and referrals.

Customer Service cum Promoter – redONE Network

✓ Managed delinquent accounts and executed strategies to recover outstanding debts within assigned portfolios.
✓ Contacts debtors negotiate on repayment options, financial obligations, and consequences of default.
✓ Monitored repayment progress, updated records, and ensured compliance with company policies and legal requirements.
✓ Achieved monthly recovery targets thru strong negotiation, problem solving & customer service skills.

Credit Recovery Officer – CCR Network Sdn Bhd

Accounts Receivable Associate – Sutera Harbour Resort

✓ Managed accounts receivable processes including invoicing, payment tracking, and collections.
✓ Monitored customer accounts to ensure timely payments and reduced overdue balances.
✓ Reconciled accounts, prepared aging reports, and supported month-end closing activities.
✓ Coordinated with sales and finance teams to resolve billing discrepancies and disputes.
✓ Maintained accurate financial records in compliance with company policies and accounting standards.
✓ Assisted in cash flow forecasting by providing insights on receivables and collection trends.

✓ Consulting Sales
✓ Customer Service
✓ Strategic Marketing
✓ Social Media Marketing
✓ Sales Management
✓ Visual Merchandising
✓ Negotiation & Closing Skills
✓ KPI Management
✓ Recruitment & Coaching
✓ Relationship Management
✓ PDCA Cycle Implementation
✓ Sales Forecasting & Reporting
✓ Multi-Channel Sales Coordination (roadshow, retail, direct sales)

Soft Skills

Core Sales & Operation Skills

✓ Creativity
✓ Teamwork
✓ Leadership
✓ Communication
✓ Presentation Skills
✓ Adaptability & Resilience
✓ Leadership & Motivation
✓ Problem-Solving
✓ Time Management